5 Soft Skills You Can Take To The Bank
In today’s crowded and very competitive marketplace, it is easy to forget the basic, but, important elements to serving people and doing business. The truth is, it does not matter if the year is 1950 or 2016, human beings are pretty much the same. They desire respect and appreciation from those with whom they conduct business.
It seems that our culture has become one in which basic human skills are becoming more and more of a rarity and although adopting modern culture might seem the cool and expedient thing to do, at the end of the day when you ask most people, they will agree with the importance of these principles.
- Treat everyone with respect. And this means everyone! From the person who takes out the trash to someone who sits in the boardroom, treat them with respect. A famous quote goes, “people will forget what you said and what you did, but, they will never forget how you made them feel.” People love to do business with people who make them feel good. Interestingly enough, the person whom you might consider of no importance could very well be the one who has the ear of top decision-makers within an organization.
- Mind your manners. Please and thank you are two of the most underrated words in the English language. It does not cost anything but they can bring about the greatest rewards.
- Work each day to earn your client’s business. Complacency or taking anything or anyone for granted is a sure way to lose your competitive edge and possibly your business. Pay attention to detail, check and recheck your deliverables to make sure they line up with what is expected of you.
- Ask, how can I help you, and then do it. Have a spirit of serving your clients and develop an interest in learning what it is they desire from you. The world is constantly changing and what was good a week ago, is perhaps no longer relevant. Ask questions of your clients and then follow through.
- Engage good listening skills. One who listens learns a lot. And listening does not always mean hearing only what is spoken. Observe things such as body language during your interactions with clients and when they speak, listen closely to what they say. Hearing also means paying attention to tone, which in many cases says it all. Remember, very often it is not what is said, but rather how it is communicated.